4 ◾ AULA VIRTUAL 4 OFFLINE ◾ USER GUIDE ◾ SANTILLANA ◾ 2. Enter your username and email address and we’ll send you an email with instructions enabling you to reset it. Need to reset your password? 1. Select the option «Forgotten your password?». • Resetting your password: if you’ve forgotten your password, you can request an email to create a new one. Not yet activated your account? 1. Open the AV4 Offline app and select the option «Not yet activated your account?». 2. Complete the fields with the information required, using your licence number and the password provided. Make sure to enter the right email address. 3. Verification of the email address. Check your inbox and spam folder. • Account activation: if you can’t access AV4 Offline because the activation email has expired, or you deleted it by mistake, ask for a new one to be sent. • Amended email address: if you can’t access AV4 Offline because you entered the wrong email address during registration and you haven’t received the activation email, enter a valid email address to request a replacement. In both cases, you can follow these steps to activate your account successfully:
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